SHIPPING POLICY

Effective Date: July 22, 2026
Last Updated: July 22, 2026

This Shipping Policy applies to products purchased directly through TarponDreams.com, operated by Jamven, LLC under the Tarpon Dreams™ brand.

ORDER PROCESSING

Many Tarpon Dreams products are produced or prepared after an order is placed. Processing time is separate from carrier transit time.

Estimated processing or production times may be displayed on individual product pages, during checkout, or within your order confirmation. Processing times may vary based on:

• Product type and availability
• Print-on-demand or specialty production
• Order volume
• Holidays and weekends
• Supplier or fulfillment-partner capacity
• Customization or personalization
• Circumstances outside our reasonable control

Orders containing multiple products may be produced at different facilities and delivered in separate packages.

SHIPPING DESTINATIONS

Available shipping destinations and methods are shown during checkout.

Certain products may not be available for delivery to every location. We reserve the right to limit shipping destinations based on carrier availability, product restrictions, supplier limitations, legal requirements, or other operational considerations.

SHIPPING RATES

Applicable shipping charges are calculated and displayed during checkout unless a promotion expressly provides otherwise.

Shipping charges do not include international customs duties, import taxes, brokerage fees, or similar charges unless expressly stated.

DELIVERY ESTIMATES

Any delivery date or transit time displayed on TarponDreams.com, during checkout, or in an order confirmation is an estimate unless expressly identified as guaranteed.

Delivery times may be affected by:

• Carrier delays
• Weather or natural disasters
• Holidays and peak-volume periods
• Customs processing
• Transportation disruptions
• Incorrect or incomplete addresses
• Remote-delivery locations
• Events outside the control of Jamven, LLC

We do not guarantee delivery by a particular date unless that guarantee is expressly provided in writing.

TRACKING INFORMATION

When tracking is available, it will generally be sent to the email address provided during checkout.

Tracking information may take time to update after a shipping label is created. A tracking number does not necessarily mean the carrier has physically received or scanned the package.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting an order. Contact us immediately if you discover an error.

We cannot guarantee that an address can be changed after production or fulfillment has begun.

If an order is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for additional shipping costs before the order can be reshipped.

DELAYED ORDERS

If we learn that an order cannot be shipped within the time originally represented—or within the period otherwise required by applicable law—we may contact you with a revised shipping estimate and available options.

Depending on the circumstances and applicable requirements, you may be offered the option to:

• Accept the revised shipping estimate
• Cancel the affected portion of the order
• Receive a refund for merchandise that cannot be shipped

LOST, STOLEN, OR MISSING PACKAGES

If tracking shows that a package is delayed, lost, or delivered but you cannot locate it, please:

1. Verify the shipping address on your order.
2. Check around the delivery location and with household members or neighbors.
3. Contact the carrier for additional delivery information.
4. Contact Tarpon Dreams at info@tarpondreams.com with your order number and tracking information.

We will make a reasonable effort to assist with carrier investigations. Replacement or refund eligibility will depend on the circumstances, available tracking information, carrier findings, and applicable law.

Tarpon Dreams is not responsible for packages stolen after confirmed delivery, but we will reasonably assist customers in attempting to resolve delivery issues.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or incorrect, please follow the instructions in our Returns & Refunds Policy.

Do not return a product without first contacting us and receiving instructions.

INTERNATIONAL ORDERS

When international shipping is available, the recipient is responsible for customs duties, import taxes, brokerage fees, and other destination-country charges unless expressly stated otherwise during checkout.

Customs processing may delay delivery. Jamven, LLC does not control customs inspections, fees, or clearance times.

CONTACT

Questions regarding shipping may be sent / texted to:

1-866-499-1774

Jamven, LLC

Operating as Tarpon Dreams™
Website: https://TarponDreams.com
Email: info@tarpondreams.com
Florida, United States