RETURNS & REFUNDS POLICY

Effective Date: July 22, 2026
Last Updated: July 22, 2026

This Returns & Refunds Policy applies to products purchased directly through TarponDreams.com, operated by Jamven, LLC under the Tarpon Dreams™ brand.

PRINT-ON-DEMAND AND MADE-TO-ORDER PRODUCTS

Many Tarpon Dreams products are produced specifically after a customer places an order.

Because these products are made on demand, we generally cannot accept returns or exchanges solely because:

• The customer changed their mind
• The customer selected the wrong size, color, design, or product
• The customer no longer wants the item
• An incorrect or incomplete shipping address was provided
• A product differs slightly in color from its appearance on a device screen

Please review product descriptions, measurements, sizing information, colors, and order details carefully before purchasing.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT PRODUCTS

If a product arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within 30 days after delivery.

Please include:

• Your name
• Order number
• A description of the problem
• Clear photographs showing the product and issue
• A photograph of the shipping label or packaging when relevant

After reviewing the claim, we may provide an appropriate remedy, including:

• A replacement product
• A corrected product
• A refund to the original payment method
• Another reasonable resolution agreed upon with the customer

We may not require a defective or incorrect product to be returned. If a return is required, we will provide instructions.

Do not mail a product to Jamven, LLC or a fulfillment provider without first receiving return authorization.

SIZE AND FIT

Customers are responsible for reviewing available size charts and selecting the appropriate size before ordering.

Because apparel may be produced on demand, routine size exchanges are not guaranteed.

If you experience a sizing issue, contact us at info@tarpondreams.com. We will review the situation and determine whether an exchange, replacement, discount, or other accommodation is available.

ORDER CANCELLATIONS AND CHANGES

Production may begin shortly after an order is submitted.

Cancellation, address-change, size-change, color-change, or product-change requests are not guaranteed after an order enters production.

Contact us as soon as possible if you need to request a change. If production has not begun, we will make a reasonable effort to assist.

NON-RETURNABLE ITEMS

Unless required otherwise by law, the following are generally non-returnable:

• Customized or personalized products
• Digital downloads after access or delivery
• Gift cards
• Products marked “Final Sale”
• Used, worn, washed, altered, or damaged products
• Products returned without authorization
• Items presenting a health or hygiene concern after use or opening

DIGITAL PRODUCTS

Sales of downloadable itineraries, reports, maps, guides, templates, or other digital products are generally final after the product has been delivered, downloaded, or accessed.

If a digital file is defective, corrupted, inaccessible, or materially different from its description, contact us so we can provide a working replacement or another appropriate remedy.

APPROVED RETURNS

If a return is approved:

• The product must be returned according to the instructions provided.
• The customer is responsible for return shipping unless the product was damaged, defective, misprinted, or incorrect.
• The product must be returned in its original condition unless the reported defect prevents this.
• Original shipping charges are generally nonrefundable unless required by law or the order was fulfilled incorrectly.
• Unauthorized returns may be refused or sent back to the customer.

REFUNDS

Approved refunds will be issued to the original payment method whenever reasonably possible.

After a refund is issued, your bank, card provider, payment processor, or financial institution may require additional time to post the credit to your account.

We are not responsible for processing delays caused by financial institutions or payment providers.

If an order contained multiple products, a refund may apply only to the affected product or portion of the order.

CHARGEBACKS AND PAYMENT DISPUTES

Please contact us before initiating a payment dispute or chargeback. We want a reasonable opportunity to investigate and resolve legitimate order problems directly.

Nothing in this section limits any rights provided by applicable law or your payment provider.

CONSUMER RIGHTS

Nothing in this Policy is intended to eliminate or restrict consumer rights that cannot legally be waived.

CONTACT

Questions regarding returns, refunds, or order issues may be sent / texted to:

1-866-499-1774

Jamven, LLC

Operating as Tarpon Dreams™
Website: https://TarponDreams.com
Email: info@tarpondreams.com
Florida, United States

** Please include your order number and a description of the issue. **